« Orovo, All Natural Products | Home | High-End Brands »
Merchant Responsibility
By businessbroad | March 16, 2008
I was recently talking to a couple of women who own shops and the subject of “cutting customers off” came up. At first, I thought they might be talking about customers who try to buy 17 of something when it’s clearanced, leaving nothing else for other customers. It took a while before I realized that they were actually talking about customers who just shop too much.
One woman said that she felt a responsibility to keep her customers from overspending on her trinkets and decor items. Another said that she had occasionally cut people off simply because she knew the woman would be returning them later anyway (and in worse condition).
Do you think it’s the merchant’s place to cut off a customer who needs addiction treatment for their shopping?
Topics: Brick & Mortar |